The Patient Access staff and all of the employees of Peninsula Regional Medical Center want your experience to surpass your expectations. This information will help you prepare for your stay or visit with us.

Scheduling / Pre Registration
You or your physician’s office may schedule outpatient diagnostic tests and procedures ordered by your physician in advance.

To schedule an outpatient diagnostic test or procedure at Peninsula Regional Medical Center, please call 410-543-7700 or 1-800-235-8645.

Outpatient Surgeries and inpatient admissions will be coordinated directly with Peninsula Regional Medical Center by your physician’s office.

Your Health Insurance
We strive to meet your needs and those of your insurance company while ensuring that your visit is covered to the maximum amount allowable according to your health plan. There are many insurers and many distinct coverage plans. It is important that you play an active role in understanding and meeting your insurance requirements. We will be in contact with your insurance provider and can inform you of your coverage information for the services provided.

To ease your admission to the Medical Center, we will begin the paperwork as soon as your doctor informs us of the scheduled service date. A pre-admission officer may call you at home to verify basic information, such as the name of your employer, your contact information including address and the type of insurance you carry. If you prefer, when you are informed of your scheduled service, you may call us at 410-543-7700 or 1-800-235-8645 to complete the pre-admission process.

It is most important that Peninsula Regional Medical Center has your correct insurance information. Even if we have your insurance information on file from a previous visit, we will verify it with you again in order to prevent any billing problems. Each visit may be uniquely covered and based upon your insurance and the reason for your visit, your claim may need to be billed to your health insurance, worker’s compensation, auto or liability insurance. We recommend that you familiarize yourself with the type of coverage provided by your insurance provider and that you know whether you have met all of the necessary preauthorization/referral requirements. In addition, your insurance may require that you notify them prior to or within a certain number of hours after service or admission. Please check your coverage and be sure to make the necessary notification.

If you belong to a Health Maintenance Organization (HMO) or a Managed Care Organization (MCO) or participate in a Medicare Advantage Plan, be sure your primary care provider is aware of your impending Medical Center service and is prepared to submit the referral to authorize that service.

On the day of your arrival, you should be prepared to pay your deductible or co-payment. In certain cases, an admission deposit may be required. The pre-admission officer will discuss the deposit with you.

If you have an questions, please ask the registrar, or after your visit please call us at 1-877-729-7762.

Arriving at the Medical Center
If you scheduled or pre-registered your visit in advance, you may receive an itinerary or other information which will direct you to the best entrance and where to go upon arrival.

If you have not scheduled or pre-registered in advance and are receiving outpatient diagnostic testing, please park in the patient Parking Garage “B” and proceed to the Frank B. Hanna Outpatient Center. Please be sure to bring your physician’s written order for outpatient testing if applicable.

Outpatient Surgery patients should proceed directly to the Outpatient Surgery area. If you are scheduled to be an inpatient, you will be informed of where to proceed upon arrival.

Frank B. Hanna Outpatient Center Hours
Monday-Friday – 7:00 a.m. to 4:00 p.m.

What to Bring
When you arrive at Peninsula Regional Medical Center, you will be greeted by our Admissions and Registration staff. Please have the following items with you:

  1. Your physician order if applicable
  2. Physician referral/authorization forms (if required by your insurance)
  3. Written letter of authorization from insurance (if this visit is covered by worker’s compensation)
  4. Your health insurance card (s)
  5. Method of payment if a deductible or co-payment is due.
  6.  Medical records, x-ray films or prior test results (if your physician has requested them)
  7. A list of medicines you normally take. Prescription drugs should NOT be brought to the Medical Center.
  8. A copy of your advance directive or living will if you have one
  9. Personal identification (such as a driver’s license)
  10. You will be given an identification (ID) bracelet with your name and Peninsula Regional history number and date of birth. Please check to see that the information is correct. Do not take the bracelet off until you have been discharged from the Medical Center. If the bracelet comes off for any reason, notify your care provider to be sure it is replaced.

Personal Items and Valuables- Inpatients
We encourage you to bring only essential items to the Medical Center. Valuables such as jewelry, watches and sentimental personal items should be left at home, including wedding rings and piercing jewelry. You are responsible for the safe keeping of your valuables.  Let your nurse know if you have items that need to be secured. Valuables (including medications) will be secured in Peninsula Regional’s Cashier Office. They will only be released to the patient whose name appears on the envelope receipt or to the names that are authorized by the patient on the front of the envelope. Those listed must show a photo ID prior to receiving the valuables.

Your admissions nurse will provide you a storage container for your dentures, glasses or hearing aids if needed. If you choose to bring your contact lenses, please bring your storage container and solution with you. Eyeglasses are best kept in a case when you are not wearing them. If possible, mark the case with your name and phone number. Clothing that you have worn should be sent home with a family member.