Peninsula Regional Medical Center President/CEO Dr. Peggy Naleppa and Board of Trustees Chairman Martin "Marty" Neat recently presented members of the Peninsula Regional healthcare team with President's Leadership and Chairman's Awards for their contributions to the Medical Center and the patients they serve.
There were six submissions for the Chairman's Award this year, reflecting many achievements in Clinical and Operational Performance Improvement. The teams submitted applications demonstrating improvement in one or more of the following areas: Clinical Quality; Patient Safety; Customer Service/Patient Experience; Financial Performance; Community Health; and Operations.
A panel of examiners from Peninsula Regional's leadership team reviewed each submission against a standard set of performance improvement criteria to determine winners.
Earning the Chairman’s Award for 2012 was the Care Partners team. The team was honored for the development of the new PRMC Care Model in which certified nursing assistant (CAN) and registered nurse (RN) responsibilities and accountabilities for specific job classifications are defined through standard work. That includes: bedside reporting with the patient; a daily care plan and implementation; identified time for patient education and teach back; and one piece flow for medications, assessment and documentation.
The new Care Model has resulted in a 53% improvement of nurse time at the bedside, a 58% reduction in time spent at the nurse’s station, and a transition of documentation from the nurse’s station to the point of care (bedside).
The five finalists were: Heart Failure Success Story; Medication Decentralization; Outpatient Laboratory Specimen Throughput; Patient’s Rights and Restraint Utilization and Pharmacy Storeroom 5S
The PRMC President's Leadership Award honors individuals who embrace the philosophy that leadership is a privilege and a position of shared trust. Presented the award in 2012 were Medical Imaging Executive Director Mary Lou Melhorn and Director of Supply Chain and Support Systems Scott Phillips.
Melhorn, who has been with PRMC since 2000, was recognized by President/CEO Dr. Peggy Naleppa for her leadership on numerous committees including the Medical Center’s United Way campaign, bringing her department in under budget, for the multiple clinical affiliations established and the accreditations received by the Medical Imaging Department during her tenure and for having one of the Medical Center’s lowest employee turnover rates. Her department’s 97% Overall Quality of Care score, as rated by patients, is among Peninsula Regional’s best.
Phillips, a member of the PRMC family since 2010, was recognized by President/CEO Dr. Peggy Naleppa for his leadership in working with other departmental leaders on LEAN initiatives and cost-saving projects and contract renegotiations that have saved PRMC nearly $3 million, while improving efficiency and streamlining the patient care process. He was also honored for his involvement on numerous committees, including the United Way campaign, and for exceeding, within his department, the organizational goal for employee satisfaction.