Transitional Care Unit Receives Its Second Consecutive Deficiency Free Survey
Peninsula Regional Medical Center’s Transitional Care Unit (TCU) was inspected by the Office of Health Care Quality using the Medicare/Medicaid Quality Indicator Survey (QIS) process and, for the second consecutive year, was found to be deficiency free.
The Maryland State Surveyors visited the Medical Center’s TCU from October 11 to October 13, 2011 to execute the annual unannounced inspection. The Quality Indicator Survey is a revised long-term care survey process that was designed for use by the surveyors to systematically and objectively review all regulatory areas and focus on specific areas needing further review. The process is customer-service driven and tests each facility’s systems of customer satisfaction, organizational responsiveness, operational results, communication and innovation. Not only does the survey review records, but it includes data collected from multiple sources including interviews of residents, family and staff, observations of residents and facility practices. At the conclusion of the survey, TCU Administrator, Gina Nanna, NHA, MEd, LSWA said, “I am extremely proud of the dedication and hard work of the staff who, on a daily basis, make it all possible. We truly have exceptional people providing exceptional healthcare, and who are working hard to make sure we get it right for every patient, every person, every time."
The TCU at Peninsula Regional Medical Center is a 30-bed unit. It is designed to meet the needs of patients who no longer require hospital inpatient care, but still need some degree of medical care to reach their highest level of strength and independence before transitioning to home or to an extended care facility.