PATIENT COMPLAINTS OR CONCERNS
Peninsula Regional Medical Center strives to deliver exceptional care and service to all of our patients, however- despite our best efforts-there may be occasions when you or your family member believe we have not met this goal.
Every patient has the right to file a complaint with any Medical Center employee. Peninsula Regional employees will work with their departmental manager to address your complaint or concern in a timely and reasonable manner. We encourage our patients to immediately report any concerns regarding patient care and safety. Depending on the nature of the complaint, the patient should discuss concerns with:
- Their physician
- Their nurse or other health care provider
- An appropriate manager (such as food services, environmental services, etc.)
If these individuals are unavailable, a Nursing Supervisor is always available by dialing "0" for operator and having them paged 24 hours a day, 7 days a week. You may also contact the Patient Experience office Monday - Friday from 7:30 a.m. to 4:30 p.m. at 410-543-7212 (or extension "6100" from your Medical Center room). The sooner we become aware of your concerns the better opportunity we have to reach a satisfactory outcome.
If your concerns are not resolved through our Medical Center resources you may also contact the Maryland Department of Health and Mental Hygiene, Office of Health Care Quality, Spring Grove Center, Bland Bryant Building, 55 Wade Avenue, Catonsville, Maryland 21228. You may call them at 1-877-402-8218 or 410-402-8016.