The Patient Access staff and all the employees of Peninsula Regional Medical Center want your experience to surpass your expectations. This information will help you prepare for your stay or visit with us.
You or your physician's office may schedule outpatient diagnostic tests and procedures, ordered by your physician, in advance. Laboratory and some diagnostic X-rays do not need to be pre-scheduled but you are encouraged to call and pre-register for both scheduled and non-scheduled visits.
To schedule an outpatient diagnostic test or procedure at Peninsula Regional Medical Center or to pre-register, please call 410-543-7700 or 1-800-235-8645.
Outpatient Surgeries and inpatient admissions will be coordinated directly with Peninsula Regional Medical Center by your physician's office.
Your Health Insurance
We strive to meet your needs and those of your insurance company while ensuring that your visit is covered to the fullest allowable by your insurer. There are many insurers and many distinct coverage plans and it is important that you play an active role in understanding and meeting your insurance requirements.
To the extent possible we will guide you and provide coverage information as we have been informed by your insurance carrier.
To ease your admission to the Medical Center, we will begin the paperwork as soon as your doctor informs us of your admission date. A pre-admission officer will call you at home to verify basic information, such as the name of your employer, your home address and the type of insurance you carry. If you prefer, you may call us at (410) 543-7700 or 1-800-235-8645 to complete the process.
We recommend that you familiarize yourself with the type of coverage provided by your health insurance and that you know whether you've met all necessary terms. If you belong to a Health Maintenance Organization (HMO) or a Managed Care Organization (MCO)-and even some Medicare beneficiaries-be sure your primary care provider is aware of your impending Medical Center service, and is prepared to submit a referral to authorize that service. On the day of your arrival, you should be prepared to pay your deductible or co-payment. In certain cases, an admission deposit (based on your estimated length of stay) may be required. The pre-admission officer will discuss the deposit with you.
Your insurance may require that you notify them prior to or within a certain number of hours after service or admission. Please check your coverage and make the necessary notification.
It is most important that Peninsula Regional Medical Center have your correct insurance information. Even if we have your insurance information on file we want to verify that information in order to prevent any billing problems you might encounter later. Each visit may be uniquely covered, and based upon your insurance and reason for visit, your claim may need to be billed to your health insurance, workers compensation, auto or other liability insurance. If you have any questions please ask the registrar, or after your visit please call us at 410-543-7436 or 1-800-235-8640. (Billing Information).
Arriving at the Medical Center
(The day of your visit or admission)
If you scheduled or pre-registered in advance you will receive an itinerary or other information which will direct you to the best entrance and where to go upon arrival.
If you have not scheduled or pre-registered in advance and are receiving outpatient diagnostic testing, please park in the patient Parking Garage "B" and proceed to the Frank B. Hanna Outpatient Center.
Please be sure to bring your physician's written order for outpatient testing. Outpatient surgery patients should proceed directly to the outpatient surgery area.
Inpatients, based on type of service, you will be informed of where to proceed upon arrival.
Outpatient Center Hours
Monday-Friday, 6:00 a.m. to 6:00 p.m.
Saturday, 7:00 a.m. to 3:00 p.m.
(All other times patient registration is located in the Emergency Department)
What to Bring
When you arrive at Peninsula Regional Medical Center, you will be greeted by our Admissions and Registration staff. Please have the following items with you:
1. Your physician's order
2. Physician referral/authorization forms (if required by your insurance)
3. Written letter of authorization from insurance (if this visit is covered by worker's compensation)
4. Your health insurance card(s)
5. Method of payment, if you have a deductible or co-payment
6. Medical records, x-ray films or prior test results (if your physician has requested them)
7. A list of medicines you normally take (for inpatients only). Prescription drugs should not be brought to the Medical Center.
8. A copy of your advance directive or living will
9. Personal identification (such as a driver's license)
You will be given an identification (ID) bracelet with your name and Peninsula Regional history number. Please check to see that the information is correct. Do not take the bracelet off until you have been discharged from the Medical Center. If the bracelet comes off for any reason, notify your care provider and ask for a new one.
Personal Items and Valuables - Inpatients
We encourage you to bring only essential items to the Medical Center. Valuables such as jewelry, watches and sentimental personal items should be left at home, including wedding bands and piercing jewelry. You are responsible for the safe keeping of your valuables. Your admitting nurse will provide you a storage container for your dentures, glasses or hearing aids. If you choose to bring your contact lenses, please also bring the storage container and solution with you. Let your nurse know if you have items that need to be secured. Valuables (including medications) that are secured in Peninsula Regional's Cashiers Office will only be released to the patient whose name appears on the envelope receipt or to the names that are authorized by the patient on the front of the envelope. Those listed must show a photo ID prior to receiving the valuables/medications.
- Glasses are best kept in a case when you're not wearing them. If at all possible mark the case with your name and home telephone number.
- Dentures are best stored in a denture cup in the top drawer of your bedside table. If at all possible mark the cup with your name and home telephone number.
Clothing that you have worn should be sent home with a family member.